Email Us Today

Impactful Leadership and Management Best Practices for Supervisors to CxOs

Impactful Leadership and Management Best Practices for Supervisors to CxOs
Infect people with your vision. Drive your initiatives to success. Increase your leadership impact by leveraging proven communication, hard skills, and soft skills best practices.
In a 2-Day 14 PDU/CDU/CEU industry agnostic setting, this course prepares you to guide those you supervise and manage (your direct reports and skip levels) and your entire organization to success. The better your teams and direct reports perform, the better you all look! It covers key techniques to increase your Staff's and Team's performance while improving your relationships with them. Enhance your standing as you Lead, Manage, Mentor, Coach, Train, and Deliver, while getting the most out of your Team. Gain and hold the respect of your Direct Reports and your Senior Leadership as your staff becomes more competent. Learn about and experience many of the most proven world-class leadership Best Practices. Come away with templates and examples on how to improve your communication skills.
This course has value for those who seek any level of management or supervisory experience who want to increase their supervisory, management, and leadership skills, capabilities, and knowledge. You get a course workbook with templates to customize and use. Using many exercises and discussions, you will build a plan to implement what you learned back on the job. Flexible delivery options can address your specific challenges, tools, and goals during the course.
Authored and Delivered by Data Analysis & Results experienced Senior Instructors and Consultants.

Training Duration
& Format
Training BenefitsTraining Delivery
& Locations
Flexible Delivery Options
Onsite or Virtual Remote Instructor
Our materials can be tailored, customized to your tools, or off-the-shelf
See for this and other course dates
Austin, San Antonio,
your sites, or Virtual Remote
(#-days vary)
Our materials, planned with your staff, crafted into productive sessions to plan and detail out how your staff will benefit. Your team will build a useful Implementation plan in the workshop.
DA&R complimentary online planning session to
collaborate on course tailoring to meet your goals.
Follow-up group coaching call(s) to ensure momentum and reinforcement.
Austin, San Antonio,
or your sites world-wide

All DA&R courses and services can be delivered onsite or Virtual Remote in any time zone for world-wide Learner consistency. 

Public, Virtual, blended learning, or at your site. Customizable to your needs. May include multiple on-site and virtual live instructors to maximize Learner experience and points of view.

Contact Us To discuss tailoring this course and any services to meet your needs. To register or call +1-512-850-4402. For course Schedule.

Course Overview
Constantly Developing Your Skills is key to improving the performance of your staff and organization. Well-trained and confident staff will decrease costs, reduce repetitive problems and escalations, and reduce staff and customer frustration. Increasing specific Staff Competencies including Communication and Leadership skills should be a key goal and metric for your organization.

Attrition is heating up for many organizations. Employee Engagement is at an all-time low. This course can reduce attrition and increase job satisfaction for those with the important job of motivating and leading staff and those we partner with and serve. Without covering the basic soft and hard skills of Client Care, driving to high performing teams who use and improve on Best Practices is almost impossible.In this course, we use in-class role-play and other interactive exercises to increase Learner skills to be readily applied in the workplace. Using empathy, problem solving, active listening, having critical conversations, and other communication tools all build a strong presence you can leverage in any industry and setting. Whether your staff are local or remote, this comprehensive course covers the leadership, management, and general communication skills you need to perform better and lead others to increase their performance.

This program contains highly interactive and modular course units. The course is enriched with engaging discussion questions from best practice and real-life situations. Through the interactive role-play and many other exercises, Learners will improve their ability to quickly handle most staff and communication situations.

Improving your and your staffs' skills and knowledge ensures that you have a demonstrable solid foundation of Leadership and Management experiencethat can be readily applied in the workplace.
Suitable for a wide range of professionals, para-professionals, and recent graduates.

 Related Services & ResourcesClick to Access
3 Whys to use Business Transformation Change Management Blog

Request Onsite Training
Are you looking for ways to improve your firm, nonprofit, or government agency? DA&R can help your organization excel with Agile, Project Management, Business Analysis, and Leadership Learning, Consulting Services, and Staffing. We offer flexible and tailored solutions. See our Testimonials and  world-wide client list! We have trained and consulted in 25+ countries.

Contact Us or 1-512-850-4402 or to determine if an onsite tailored course, Customize Your Programor our services can solve your organization problems.

Valuable For The Following Professionals  

Skill Areas: Leadership, Supervision, Management, Operations, Process Improvement, Methods, Metrics, and more...

This program is designed for people of all levels and experience eager to improve their Leadership, Supervision, and Management skills and their Team's and Direct Report's performance.

  • Those interested in growing their Leadership and Management Skills and Results
  • Executives and Senior Leaders seeking to evaluate courses for all managers and supervisors in their organization
  • Aspiring Leads, Supervisors, Managers, and Senior Managers
  • Those who want more responsibility and to be more effective
  • Managers of Project/Program Managers, PMO Managers
  • Program Managers, Project Managers, Process Managers
  • Agile Managers, Development Managers, & Tech Leads
  • Those preparing for promotion
  • External and Internal Consultants
  • First-time Managers and those who seek increasing responsibility
  • Senior Staff, Directors, Leaders at all levels to coach staff or as a refresher

Helpful Experience
No prerequisite experience needed.

Why Data Analysis & Results (DA&R)?

We share in your success! Your Challenges Are Our Passion! Our consulting and courses are consistently rated excellent, as are our very experienced Consultant Instructors, who average 20+ years in Project Management, Operations, and other key Leadership roles. For organizations, we can support your projects and change efforts via ConsultingSpeakingTrainingand Staffing. Here are our Testimonials, Clients, and Course Calendar for our popular professional development education training courses.

For individuals, we provide advice and limited job placement help if you are seeking employment. Here is our blog that is updated with current job search tips and resources job-search-career-enhancement-for-professionals.


Fast Improvement for Operations, Project Management, and Business Analysis
via Consulting, Process Improvement, Staffing, Speaking, & Training

Professional Education Focus Areas - Learning Outcomes - Benefits
Upon completing this course, Learners will understand Best Practices for building relationships with and the skills of, those that report to them. Learners will know how to
  • Increase your Supervisory, Management, and Leadership skills
  • Develop a personal improvement plan based on best practices and needs
  • Understand how your staff think and how to best communicate with them
  • Develop templates and plans for immediate use back on the job
  • Learn techniques for retaining and growing your direct reports
  • Know the benefits and value of Impactful Management and Leadership Skills
  • Learn Leadership principles and philosophy; the key concepts of Leadership and Management domains, tasks, knowledge, and skills
  • Utilize the most common Leadership processes, tools, and techniques
  • Understand how Leadership relates to Operations success
  • Perform various exercises to reinforce key learning concepts
  • Gain and maintain control over your projects and operations
  • Perform various exercises to reinforce key learning concepts
  • Increase your probability of promotion 
  • Focus only on what will help you and your teams

    Contact Us to discuss customizing for your staff.

Certification Formal Education Hours 
& Continuing Education Credit

  • Qualifies for 14 PDU®s for Project Management Institute® PMI® Project Management Professional® PMP® and Agile Certified Practitioner® PMI-ACP® and other accreditations
  • Qualifies for 14 CDU®s for International Institute of Business Analysis® IIBA® Certified Business Analysis Professional® CBAP® and CCBA® and other accreditations
  • Qualifies for 14 SEU®s for Scrum Alliance® CSP® Certified Scrum® and other accreditation

Course authored and delivered by DA&R Senior Consultants and Instructors so you can be assured of highest quality.

BABOK Guide Knowledge Areas Covered: Elicitation, Requirements Life Cycle, and Underlying Skills.
PMBOK Guide Knowledge Areas covered: Risk, Human Resources, Stakeholder, Integration, and Communication.

Course Agenda

Introduction and Logistics

  • Course and Learner Introduction, Goals, and Logistics
  • Develop your own customized Action Plan
  • DA&R’s Agile & Integrated™ (A&I™) set of Best Practice Tools
Who We Are & What We Do as Leaders
  • Change Yourself First
  • Set and Fulfill Expectations
  • Lead By Example: Model the Behavior You Want

You and Your People

  • Meet & Greet, then go Deeper
  • Set Their Expectations vs. Culture
  • Build Deeper Relationships
  • The Impactful 3-Minute Communication
  • Status, Escalation, & More
  • Motivate Your Direct Reports
  • Motivate Your Organization


  • The 3 Rights! Right Information, Right Time, Right Methods
  • Manage Up
  • Handle Conflicts
  • Make Decisions
  • Keep Your Promises

Improving Your Hard Skills

  • Planning including Scheduling
  • Individual & Team Expertise
  • Problem Solving
  • Policies, Procedures, Regulations, & The Law
  • Training & Career Management
  • Is This Meeting Really Needed?

Improving Your Soft Skills

  • Fulfilling Your Role Commitments
  • Fulfilling Your Personal Commitments
  • Summarizing, Reporting, & Presenting
  • Improving Your Negotiation Skills
  • Honing Your Communication Skills

Distributed & Diverse Teams

  • Encouraging & Leveraging Diversity
  • Managing & Leveraging Generational Differences
  • Forging & Managing Culture for Remote / Distributed Teams

Giving & Getting Feedback

  • Mentoring Your Direct Reports and Others
  • Plan Your Coaching Moments
  • The Feedback Roadmap
  • Feedback Channels

Course Close - Final Questions

  • Best Practices Revisited
  • References & Resources
  • Next Steps Options: Short-Term vs. Long-View Strategic Changes
  • Low Hanging Fruit and High ROI Options
  • Evaluation

The Fine Print

Our consultants don’t just communicate information. They include best practices to encourage Learners to assess your situations, use data analysis and other best practices, collaborate, take the right actions, and help you make fast, appropriate decisions to drive real results.

Here’s just a bit of what our alumni have to say from our Testimonials

“Instead of giving instruction and sending us on our way, you helped us with starting a realistic approach that we can take back to the office and use immediately.”
 - Sr. Project Manager, with over $275m of construction and software projects, large State of Texas government agency

“We realized the first day that we were our own worst enemy. Come ready to change and you will benefit greatly from this business analysis training. We will bring Darrel and his team in-house prior to our next big project.”
- Sr. Director, leading Non-Profit Software Vendor

All courses may include multiple on-site and virtual live instructors to maximize Learner experience and points of view.

Agile & Integrated Business Analysis (A&I BA), WEDIAKPO2!, and DA&R are trademarks of Data Analysis & Results, Inc.
IIBA, IIBA logo, BABOK, Business Analysis Body of Knowledge®, CBAP, Certified Business Analysis Professional, Certification of Competency in Business Analysis, CCBA, Endorsed Education Provider, EEP, and EEP logo are marks owned by International Institute of Business Analysis.
PSM, PSM I, PSM II, PSM III, and Professional Scrum Master and logos are marks owned by
PMBOK Guide Knowledge Areas: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, Procurement, Stakeholder. PMI, PMP, CAPM, PMI-ACP, and PMBOK are registered marks of the Project Management Institute, Inc.