Customer Service Foundation and Best Practices
|Training Benefits||Training Delivery|
|Flexible Delivery Options|
Onsite or Virtual Remote Instructor
|Our materials can be tailored, customized to your tools, or off-the-shelf|
See https://www.dataanalysis.com/training/course-calendar for this and other course dates
|Austin, San Antonio,|
your sites, or Virtual Remote
|Our materials, planned with your staff, crafted into productive sessions to plan and detail out how your staff will benefit. Your team will build a useful Implementation plan in the workshop.|
DA&R complimentary online planning session to
collaborate on course tailoring to meet your goals.
Follow-up group coaching call(s) to ensure momentum and reinforcement.
|Austin, San Antonio,|
or your sites world-wide
All DA&R courses and services can be delivered onsite or Virtual Remote in any time zone for world-wide Learner consistency.
Public, Virtual, blended learning, or at your site. Customizable to your needs. May include multiple on-site and virtual live instructors to maximize Learner experience and points of view.
Contact Us To discuss tailoring this course and any services to meet your needs.
www.dataanalysis.com/contact To register or call +1-512-850-4402.
www.dataanalysis.com/course-calendar For course Schedule.
Skills Development is key to improving the performance of Customer Support staff and processes. Well-trained and confident staff will decrease costs, reduce repetitive calls and escalations, and can reduce staff and customer frustration. Increasing Customer Satisfaction should be a key goal and metric for most customer facing organizations.
Attrition in Customer Support and related areas remains high for most organizations. This course can reduce attrition and increase job satisfaction for those with the important job of interacting with customers and others we partner with and serve. Most people perform, manage, or participate in Customer Support, Client Care, or have other types of Customer interaction. Technical Software, Workflow, and other types of traditional job training assume the patience, negotiation, and other aspects soft skills are already in place. Without covering the basic soft and hard skills of Client Care, driving to high performing teams who use and improve on Best Practices is almost impossible.
In this course, we use in-class role-play and other interactive exercises to increase Learner skills to be readily applied in the workplace. Using empathy, problem solving, active listening, having critical conversations, and other communication tools all build a strong presence you can leverage in any industry and setting. Whether your customers are internal or external, this comprehensive course covers the customer support and general communication skills you need to perform or lead Customer Service.
This program contains highly interactive and modular course units. The course is enriched with engaging discussion questions from best practice and real-life situations. Through the interactive role-play and many other exercises, Learners will improve their ability to quickly handle most service and communication situations.
Improving your Customer Support skills and knowledge ensures that you have a demonstrable solid foundation of Customer Support experience that can be readily applied in the workplace.
Suitable for a wide range of professionals, para-professionals, and recent graduates.
|Related Services & Resources||Click to Access|
|CHANGE MANAGEMENT - BUSINESS TRANSFORMATION Services|
3 Whys to use Business Transformation Change Management Blog
Request Onsite Training
Are you looking for ways to improve your firm, nonprofit, or government agency? DA&R can help your organization excel with Agile, Project Management, Business Analysis, and Leadership Learning, Consulting Services, and Staffing. We offer flexible and tailored solutions. See our Testimonials and world-wide client list! We have trained and consulted in 25+ countries.
Contact Us or 1-512-850-4402 or Info@DataAnalysis.com to determine if an onsite tailored course, Customize Your Programor our services can solve your organization problems.
Valuable For The Following Professionals
Skill Areas: Leadership, Operations, Customer Service, Process Improvement, Methods, Metrics, Sales (Pre/Post), Marketing, and more...
This program is designed for people of all levels and experience eager to obtain higher skill level in Customer Communication especially around Support and problem solving. It also provides a firm grounding in traditional Customer Support skills.
No prerequisite experience needed.
Why Data Analysis & Results (DA&R)?
We share in your success! Your Challenges Are Our Passion! Our consulting and courses are consistently rated excellent, as are our very experienced Consultant Instructors, who average 20+ years in Project Management, Operations, and other key Leadership roles. For organizations, we can support your projects and change efforts via Consulting, Speaking, Training, and Staffing. Here are our Testimonials, Clients, and Course Calendar for our popular professional development education training courses.
For individuals, we provide advice and limited job placement help if you are seeking employment. Here is our blog that is updated with current job search tips and resources job-search-career-enhancement-for-professionals.
Fast Improvement for Operations, Project Management, and Business Analysis
|Professional Education Focus Areas - Learning Outcomes - Benefits|
Upon completing this course, Learners will understand a Best Practice Customer Support framework, how to utilize it, and how to prepare for various Client Care situations. Learners will know how to
Certification Formal Education Hours
& Continuing Education Credit
Course evaluated and delivered by DA&R Senior Consultants and Instructors so you can be assured of highest quality.
BABOK Guide Knowledge Areas Covered: Elicitation, Requirements Life Cycle, and Underlying Skills.
PMBOK Guide Knowledge Areas covered: Risk, Human Resources, Stakeholder, Integration, Scope, and Communication.
Customer Service Introduction and Logistics
Module 1: The Value of Customer Service
Module 2: Customers Define Success
Module 3: You Make the Difference
Module 4: Customer Relationships
Module 5: Who Is the Customer?
Module 6: Customer Support
Module 7: Engage Difficult Customers
Module 8: Increasing Customer Loyalty
Module 9: Increase Sales and Productivity via Service
Course Close: Final Questions, Next Steps, Study Plan, and Continued Support
The Fine Print
Our consultants don’t just communicate information. They include best practices to encourage Learners to assess your situations, use data analysis and other best practices, collaborate, take the right actions, and help you make fast, appropriate decisions to drive real results.
Here’s just a bit of what our alumni have to say from our Testimonials
“Instead of giving instruction and sending us on our way, you helped us with starting a realistic approach that we can take back to the office and use immediately.”
- Sr. Project Manager, with over $275m of construction and software projects, large State of Texas government agency
“We realized the first day that we were our own worst enemy. Come ready to change and you will benefit greatly from this business analysis training. We will bring Darrel and his team in-house prior to our next big project.”
- Sr. Director, leading Non-Profit Software Vendor
All courses may include multiple on-site and virtual live instructors to maximize Learner experience and points of view.
Agile & Integrated Business Analysis (A&I BA), WEDIAKPO2!, and DA&R are trademarks of Data Analysis & Results, Inc.
IIBA, IIBA logo, BABOK, Business Analysis Body of Knowledge®, CBAP, Certified Business Analysis Professional, Certification of Competency in Business Analysis, CCBA, Endorsed Education Provider, EEP, and EEP logo are marks owned by International Institute of Business Analysis.
PSM, PSM I, PSM II, PSM III, and Professional Scrum Master and logos are marks owned by Scrum.org.
PMBOK Guide Knowledge Areas: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, Procurement, Stakeholder. PMI, PMP, CAPM, PMI-ACP, and PMBOK are registered marks of the Project Management Institute, Inc.