Leadership & General Training from DA&R

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Our Leadership & General Training category covers areas we all need to lead in such as Customer Service, Data Analysis, and more. Agile, Lean Six Sigma and other efforts that carry across an organization and partners should be managed carefully.

We have delivered state-of-the-art training programs for commercial, public sector, and nonprofit clients to well over 11,000 Learners world-wide. All our courses are conveniently available Weekdays, Saturdays, or Evenings, in Austin, San Antonio, and around the world at your locations. We can even deliver Virtually, world-wide, for all time zones.

Don't see what you need? Let's talk! We can develop and present a custom blended learning solution just for you! See http://www.dataanalysis.com/customize-your-program for a list of courses we have recently delivered and to see our customization process. for a list of courses we have recently delivered and to see our customization process.

Advanced Business & Technical Writing

2-Days or 2-Sat. 8:30am-4:30pm or 4-Eves 6:-9:30pm $995. As staff or manager, you will write business documents that will help support the goals of your company. ...

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Advanced Business & Technical Writing

2-Days or 2-Sat. 8:30am-4:30pm or 4-Eves 6:-9:30pm $995. As staff or manager, you will write business documents that will help support the goals of your company. In order to successfully create a variety of business documents, you need to thoroughly understand which documents work best for specific situations and how to produce them. In this course, you will learn how to choose the best document to use and prepare to write the document to help you achieve your business goals.

Gain 14 PDU/CDU/CEU. Customizable to your needs.

To register: www.dataanalysis.com/contact or 1 512-850-4402. Course Calendar www.dataanalysis.com/course-calendar 

Benefits and Strategic Topics:

 

You will identify specific presentation techniques for various business documents, including business plans, proposals, project plans, contracts, strategic plans, reports, procedures, and policies, and the methods of preparing those documents for your intended audience.

 

Course Outline:

 

Focusing Your Document




    • Topic 1A: Determine Your Purpose

 


    • Topic 1B: Determine Your Audience



Communicating to the Audience Effectively




    • Planning the Writing Project

 


    • Using Informative and Persuasive Techniques





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Professional Scrum Master (PSM) Certification & Agile Foundation

2-Days or 2-Sat. 8:30am-4:30pm or 4-Eves 6:-9:30pm $995. This Agile course concentrates on real-world, proven best practices. It...

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Professional Scrum Master (PSM) Certification & Agile Foundation

2-Days or 2-Sat. 8:30am-4:30pm or 4-Eves 6:-9:30pm $995. This Agile course concentrates on real-world, proven best practices. It covers the key components of Scrum. We address the challenges of adopting an Agile product development and project management approach. Scrum is the most popular Agile framework and uses simple techniques to increase productivity, delivery, and quality that also leads to greater team satisfaction. Scrum is an iterative, incremental framework for developing any product or managing any work.multiple Agile project methodologies, strategies, and best practices. These include Scrum, Kanban, Iterative & Spiral development, Test Driven Development, Product Backlog, Iteration Planning, Iteration (Sprint) Backlog, Burndown Charts, Removing Blockages, Collaborative Meetings, Team Reflection or Retrospectives, Planning Poker, Test Automation, Pair Programming, Rational Unified Process, and more.

 

Who Should Attend?

 

 

Anyone who manages those who take part or may be transitioning to Agile projects and wants increased Agile Process knowledge and ability; anyone who desires to improve Agile projects performance, Directors, VPs, Managers, Leaders, Project Managers, Project Leads, ScrumMasters, Product Owners, Agile Team Members, Seniors and Subject Matter Experts in all disciplines, Business Analysts, Systems Analysts, Developers, Consultants, and Business Operations.

 

 

 

Gain 14 PDU/CDU/CEU. Customizable to your needs.

 

 

 

Prerequisites: 
Two plus years in a business, government or non-profit professional environment OR Prior project team experience OR Technical or Business training.

 

 

 

The Professional Scrum Master Certification:
This industry-recognized certification accredited by Scrum.org requires a minimum passing score on the associated rigorous assessment. Scrum.org maintains a public list with everyone holding a PSM® I certificate. The cost for the initial sitting for the exam is included in your course. Microsoft® uses the PSM® I assessment to show knowledge for its Silver and Gold Application Lifecycle Management (ALM) competencies. This course provides 14 of 21 Agile Project Management formal education hours needed to sit for the PMI-ACP®­ certificate or 14 PDU®s for PMP® or PMI-ACP®­ certificants. This course can be customized for your organization (see below).

 

 

 

Benefits:
    * Improve your career, your projects, and your team’s engagement by learning about and going Agile!
    * Prepare to pass the Agile Professional Scrum Master Certification Exam (PSM)
    * Be able to confidently facilitate Scrum collaborations (Sprint Planning, Daily Scrum, Retrospective, and Sprint Review)
    * Know how to lead others in performing the main Scrum roles of ScrumMaster, Product Owner and Team Member) and how Business Analysts, Testers, and others fit in Agile
    * Create and use Scrum artifacts such as Product Backlog, Sprint Backlog, Burndown Charts
    * Learn the terms, jargon, and impact of Agile & Scrum processes
    * Understand the difference and benefits of Agile vs Traditional waterfall methods
    * Be able to describe the need for Agile flexibility and a clearly documented Product Backlog
    * Know and use the Agile & Integrated™ set of leveraging project best practices - dozens of best practice tips including efficient web, face to face, and document use
    * Obtain 25%+ cost & time advantage over projects without Agile Scrum Master processes
    * Experience the Professional Scrum Master practice exam and get more exam help

 

 

 

Course Outline:
The A&I Agile Processes Course Program
Introduction to Agile Flavors and Pick One!
The Four (and a half!) Main Agile Meetings
Iteration Planning - Product Backlog & Task Backlog
Daily Stand-Up
Scheduled Collaboration
Demo Practice & Demo
Retrospective
Roles and Stakeholder Management for Agile Projects
Estimating for Agile - Why and How - Planning Poker
How much Refactoring, Change, and Defect work to Plan in
Communication for Agile Projects
Risk Management for Agile Projects
Quality Management for Agile Projects

 

 

 

Courses are in Austin at Extellent Professional Development Centers, in San Antonio, at your site, at rented facilities world-wide, or Virtually by Data Analysis & Results DA&R professionals with 20+ years of experience in many industries. All courses may include multiple on-site and virtual live instructors to maximize Learner experience and points of view.

 

 

 

Agile & Integrated Business Analysis (A&I BA), WEDIAKPO2!, and DA&R are trademarks of Data Analysis & Results, Inc.

 

 

 

IIBA, IIBA logo, BABOK, Business Analysis Body of Knowledge®, CBAP, Certified Business Analysis Professional, Certification of Competency in Business Analysis, CCBA, Endorsed Education Provider, EEP, and EEP logo are marks owned by International Institute of Business Analysis.

 

 

 

PSM, PSM I, PSM II, PSM III, and Professional Scrum Master and logos are marks owned by Scrum.org.PMBOK Guide Knowledge Areas: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, Procurement, Stakeholder. PMI, PMP, CAPM, PMI-ACP, and PMBOK are registered marks of the Project Management Institute, Inc.

 

For detailed course description click this PDF

 

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Lean Six Sigma Foundation

2-Day, 14 PDU/CDU/CEU, $995. Lean and Six Sigma methodologies (Lean6s) have been around since the late 1980’s. Even so, many of us have little experience applying Lean6s...

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Lean Six Sigma Foundation

2-Day, 14 PDU/CDU/CEU, $995. Lean and Six Sigma methodologies (Lean6s) have been around since the late 1980’s. Even so, many of us have little experience applying Lean6s within a project management structure or within our organization. This course will provide you with an understanding of Lean6s basics and the value they bring to the right type of projects. You will gain a vision for how to choose productive projects to apply Lean6s. This course is designed for those considering Lean6s projects future Lean6s team members, managers who provide staff for or are otherwise affected by Lean6s projects, and anyone wishing more understanding of Lean, Six Sigma, and how to apply these concepts via powerful process improvement projects.

 

Even well run organizations have operations and project areas where improvement is not only possible but becoming mandatory to keep up with the current high expectations of doing more with less, international competition, and flattened management levels. Changing market conditions, reduced budgets and staff levels, long working hours, increased available metrics, high turnover, and other influences demand our continued efforts to improve our processes, projects, and results. You can use the skills gained in this course to form a plan for your personal development to guide, participate in, or even lead projects using Lean6s techniques.

 

Lean Six Sigma Methods

 

What is special about Lean6s? Value measured by Return on Investment (ROI) is how Lean6s forces us to see both our projects and each step of our processes. Lean6s squeezes out inefficiencies and ensures that all facets of a process have been examined for value, including areas and details seldom analyzed. This course will introduce you to the most popular Lean6s methods including the DMAIC (Define, Measure, Analyze, Improve, Control) sequence used to solve both chronic and complex business issues via important projects. It also covers using Lean6s to improve your existing processes to drive greater quality and efficiency. You will understand what a Lean6s project is able to do and determine if there is a good fit between your organization or your own professional development and Lean6s.

 

Lean Six Sigma in Your Organization

 

The course includes discussions on successful methods of integrating Lean6s practices into your organization. Lean6s projects may help you avoid the all too common errors experienced when trying to introduce world-class systems into an organization. We will discuss business structures, staffing models, and how to create plans for deployment of Lean6s projects throughout an organization. You will identify and discuss factors that could lead you to implement Lean6s projects organization-wide, for a single group, or as a one-time proof of concept. Lean6s need not include everyone, as some consultants insist. Lean6s projects can be used anywhere that determined staff with adequate knowledge and training can convince their management.

 

Making Lean Six Sigma Practical

 

Lean6s may well provide benefits to many departments in organizations. Traditionally, Six Sigma is known as a manufacturing toolset from Deming and others seeking to optimize manufacturing and supply chain. Lean and Six Sigma have recently grown to become flexible enough to use on many other types of projects. We cover a few varied examples of Lean6s projects that will demonstrate how you can use these tools to improve your organization. Regardless if your plans include full organization rollout, a limited prototype project, use on a single proof of concept project, or just implementing a few of these techniques in your current project processes, you will have the knowledge to start your Lean Six Sigma journey or improve your current Lean6s program. Whether you choose to do a large, formal Lean6s project or just apply a few of these productivity techniques to your current personal toolkit, Project Management Office (PMO), or standard project methodology, Lean6s will help your projects succeed.

 

Benefits and Strategic Topics:




    • Discover Lean6s techniques to process improvement, integration, and new product projects.

 


    • Learn the common language and terms of Lean6s learning areas, projects, and professionals.

 


    • Learn the basics of DMAIC Define, Measure, Analyze, Improve, Control methodology.

 


    • Assess if Six Sigma and Lean processes are a fit for your organization.

 


    • Understand the various Lean, 6s, and Lean6s designations such as ‘Green Belt’, ‘Black Belt’.

 


    • Refresh your basic statistics and process improvement skills without the full effort of certification.

 


    • Understand where Lean6s may yield increased revenue or decrease product and service expenses.

 


    • Learn how to work with Lean6s staff, consultants, and vendors and key Lean6s roles.

 


    • Find if Lean6s Green Belt or Black Belt training is right for you or your organization.

 


    • Be awarded PMI® Approved PDUs, IIBA® Approved CDUs, and other continuing education credits.



Who Should Attend:

 

Anyone involved in operations, project management, business analysis, or management would benefit from this class. This training course is perfect for:




    • Business Analyst, Business Systems Analyst, CBAP, CCBA

 


    • Systems and other Analysts

 


    • Business customers, users, support staff

 


    • Project Manager, Team Leader, PMP, CAPM

 


    • IT Lead, Manager, Director, VP

 


    • Finance Analyst, Manager, Director, VP,

 


    • Operations Analyst, Supervisor, Manager, Director, VP

 


    • Fast track managers in all areas

 


    • External and Internal Consultants

 


    • Risk Managers, Operations Risk Professionals

 


    • Process Improvement, Compliance, Audit, and Staff, Thought Leaders, Transformation Champions

 


    • Executives exploring cost reduction and process improvement options

 


    • Vendor of consulting firm staff seeking to adapt their offerings to Lean6s projects

 


    • Anyone wanting to enhance their process, measurement, and operations improvement skills



Course Outline:

 

Introduction to Lean Six Sigma use on Projects




    • Exercise: Lean Six Sigma Knowledge

 


    • History of Business Process Improvement

 


    • Quality: TQM & Deming

 


    • Six Sigma Overview

 


    • Lean Thinking Overview

 


    • Theory of Constraints Overview

 


    • Incorporating into modern Lean Six Sigma



Six Sigma Program and Project Overview




    • Lean Six Sigma Programs

 


    • Options: Full Organization, Division or Group, Department, Proof of Concept

 


    • Exercise: Discuss and Present Your Program Intent

 


    • Lean Six Sigma Projects

 


    • Change Management of Lean Six Sigma Projects

 


    • Anticipate Potential Challenges in moving to Lean Six Sigma

 


    • Performance Metrics

 


    • Exercise: Discuss and Present Your Process Improvement Idea(s)

 


    • Exercise: Draft Your Lean Six Sigma Goals



DMAIC Improvement Model




    • Define

 


    • Measure

 


    • Analyze

 


    • Improve

 


    • Control

 


    • Exercise: Discuss and Present Your DMAIC Understanding



Good Project Characteristics




    • Project Definitions

 


    • Defined Intent

 


    • Supporting Data

 


    • Proper Project Scope

 


    • Valuing a Project

 


    • Exercise: List Criteria for Lean6s Projects

 


    • Lean Six Sigma Program Structure

 


    • Programs



Lean Six Sigma Tools




    • Basic Statistics for Lean Six Sigma Overview

 


    • Exercise: Demonstrate Average and Spread using Histogram

 


    • Lean Six Sigma Desktop Tools

 


    • Other Lean Six Sigma Tools

 


    • Exercise: Survey of Tools Available to You

 


    • Example Projects

 


    • Service Industry

 


    • Financial Industry

 


    • Manufacturing Industry

 


    • Government Industry

 


    • Sales Industry

 


    • Exercise: Create and Present Your Project Proposals



Lean Six Sigma Implementation Topics




    • History of Lean6s Project Implementation

 


    • Business Structures

 


    • Staffing Models

 


    • How to Create Plans for Deployment

 


    • Lean Six Sigma Tools

 


    • Lean6s Programs and Projects

 


    • Exercise: Lean Six Sigma Knowledge

 


    • Implementation Challenges

 


    • Next Steps Options



Close & Additional Resources and Exercises




    • Six Sigma Green Belt Program Description

 


    • Six Sigma Black Belt Program Description

 


    • Exercise:ABQ! (Adopt, Bright Spots, Quit)

 


    • Lean Six Sigma Reference Materials

 


    • Exercise: Evaluations and Networking





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Job Search Like A Boss Seminar

2.5 Hours - Free. If you're currently in the job market, or contemplating a move, you will want to come hear current strategies with current trends. Stop wasting your...

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Job Search Like A Boss Seminar

2.5 Hours - Free. If you're currently in the job market, or contemplating a move, you will want to come hear current strategies with current trends. Stop wasting your time and get that job fast!

 

Our speaker, Darrel Raynor, Director of Project Management, Business Analysis and Leadership Program at Extellent Professional Development Center was tasked, years ago, with laying off over 60 people as an interim manager. Since then, Darrel has been casually and formally counseling job seekers in all disciplines for over 25 years.

 

Besides providing instructors with experience in business analysis, project, program, and operations in many industries, his firm also places select contract and permanent project managers and business analysts at their clients.

 

Since the 2008 recession he has seen thousands of people wasting their time on well-meaning but non-effective job search techniques. Join us to hear what Darrel has to share and learn from him on the following topics:




    • Ratios on how you should spend your time.

 


    • When and where to network for best results.

    • Use Technology appropriately and get off the internet!

 


    • How to leverage social media without spending half your day.

 


    • Who to talk to and how to talk to them.

 


    • Networking outlets such as volunteering (your specialties, not just your time...)

 


    • How to reduce your time wasting activities and replace them with, yes, a PLAN!





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Personal Productivity Seminar

2.5 Eve. Hours, $4.99. Come to this concise, yet powerful Personal Productivity seminar to learn how to leverage your time and get control of your work, your...

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Personal Productivity Seminar

2.5 Eve. Hours, $4.99. Come to this concise, yet powerful Personal Productivity seminar to learn how to leverage your time and get control of your work, your commitments, and your life!

 

Join our complimentary seminar, as renowned speaker, consultant, & trainer Darrel Raynor teaches us how Personal Productivity techniques can help you organize your:





      • Work







      • Department operations







      • Projects







      • Volunteer tasks







      • Personal life







      • Beware, these processes will force you to assess your workload, your throughput, your commitments, your priorities, and make some changes that will be out of your comfort zone. Many have reported startling gains in productivity through the disciplined use of many of these techniques.




LEARN





      • How to increase your productivity through the disciplined use of many A&I™ techniques.







      • How to use simple and inexpensive (even some free) tools to help you be productive







      • Come ready to learn and do some exercises with your laptop, tablet, or paper…







      • We will start promptly at posted session start time - nothing will be sold during the seminar




Who Should Attend:





      • Those with a desire to better manage their tasks







      • Those wanting to increase their organizational skills







      • Those wanting to better leverage their time







      • Process Improvement, Compliance, Audit, and Staff, Thought Leaders, Transformation & Change Champions, Change Managers







      • Executives, Managers, & other Leaders







      • Program Managers, Portfolio Managers







      • Team Members, Team Leads







      • Those interested in PMP®, CCBA®, or CBAP® PDUs CDUs







      • External and Internal Consultants







      • Those seeking gains in personal productivity







      • Those who wish to quickly improve their personal & organization operations & project processes







      • Those who manage staff at any level







      • Supervisors & their Staff







      • Project Managers, Project Leads, Project Coordinators, Project Assistants







      • Technical & other Subject Matter Experts







      • Operations Managers, Line Managers, Senior Staff, Directors, VPs







      • Executive & Administrative Assistants







      • Business Analysts, Business Systems Analysts, Staff Analysts




Prerequisite:

 

None, other than wanting to improve your Personal Productivity!

 

Course Outline:

 

Introduction & Expectations

 

Introductions




      1. 1. Transitioning to Your Personal Productivity System (PPS) is a Project!




      1. 2. Outlining Your Personal Productivity System




      1. 3. Takeaways You Will Come Away With Today



What is Personal Productivity?




      1. 1. Knowing What Is Important




      1. 2. Knowing What Comes Next




      1. 3. Handling All Your Inputs




      1. 4. Using Your PPS to Ward Off Low Priority Commitments



Why Do I Want It?




      1. 1. Too Many Tasks & Priorities




      1. 2. Too Many People to Please




      1. 3. Work-Life Balance




      1. 4. Getting Your ‘A’ Priorities Done




      1. 5. Bring Order & Satisfaction Back to Your Life




      1. 6. Setting Expectations of Others



InfiniteQ!™




      1. Single List of Everything You Think You Need to Do




      1. Has Operations, Recurring, Project, & Misc. Tasks




      1. Exercise: Make Your 1st Draft List




      1. How Did That Feel?



Mechanics of Your System




      1. 1. Make Your List




      1. 2. Exercise: Reprioritize & Annotate Your List




      1. 3. Process to Transition to Your PPS




      1. 4. Process for Daily Use of Your PPS



Tools to House Your Process




      1. 1. How to use simple & inexpensive (some even free) tools, such as:




      1. 2. Microsoft Office




      1. 3. Google Docs / Google Drive




      1. 4. Microsoft SharePoint




      1. 5. Jira




      1. 6. Asana




      1. 7. Microsoft Project, and more.



 



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Scheduling & Managing Projects with Microsoft Project

2-Day, 14 PDU/CDU/CEU, $995. This “Managing Projects with Microsoft Project” course will both familiarize you with the software and also...

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Scheduling & Managing Projects with Microsoft Project

2-Day, 14 PDU/CDU/CEU, $995. This “Managing Projects with Microsoft Project” course will both familiarize you with the software and also introduce best practices for both managing projects and using scheduling software to make the job much easier.

 

This 2-day course is designed to familiarize you with the basic features and functions of Microsoft Project Professional so that you can use it effectively and efficiently in a real-world environment.

 

Prerequisite:

 

A general introductory-level understanding of project management concepts.

 

Course Outline:

 

Day 1

 

Lesson 1: Starting a Project




    • Project Management 101

 


    • Navigate and Customize the Project Interface

 


    • Add Tasks to a Project

 


    • Add Resources to a Project

 


    • Save a Project



Lesson 2: Working with Project Calendars




    • Manage Project Time Frames

 


    • Change Working Time



Lesson 3: Working with Project Tasks




    • Manage Project Tasks

 


    • Add Summary Tasks and Milestones



Lesson 4: Working with Project Resources




    • Manage Project Resources

 


    • Allocate and Level Work Resources



Lesson 5: Delivering a Project Plan




    • Print Project Views

 


    • Share Projects

 


  • Export Projects

 

Day 2
Lesson 1: Managing the Project Environment




    • Link Projects

 


    • Baseline a Project

 


    • Work with Custom Fields



Lesson 2: Managing Task Structures




    • Change a Task List

 


    • Create a Network Diagram

 


    • Manage the Critical Path

 


    • Use Lag and Lead

 


    • Analyze Earned Value



Lesson 3: Generating Project Views




    • Use View Commands

 


    • Use Existing Views

 


    • Create Custom Views

 


    • Format and Share the Timeline View



Lesson 4: Producing Project Reports




    • Use Existing Reports

 


    • Create Custom Reports

 


    • Export Visual Reports



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Customer Service Foundation

2-Day, 14 PDU/CDU/CEU, $995. This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their...

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Customer Service Foundation

2-Day, 14 PDU/CDU/CEU, $995. This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. You will explore the background and techniques of customer interactions.

 

Prerequisite:

 

There are no prerequisites for this course.

 

Course Outline:

 

Lesson 1: The Value of Customer Care




    • Understand Customer Care

 


    • Customer Care and Motivation

 


    • Standing Out with Customer Care



Lesson 2: Customers Define Success




    • Trends in Customer Service

 


    • The Customer Care Equation



Lesson 3: You Make the Difference




    • The Human Touch

 


    • Applying the Human Touch



Lesson 4: Customer Relationships




    • Face-to-Face Contact

 


    • Service Face to Face

 


    • Benefits of Active Listening

 


    • The Value of Complaints

 


    • The Service Recovery Process



Lesson 5: Who Is the Customer?




    • Customer Relationship Management

 


    • Internal Customers

 


    • Value Chain Management



Lesson 6: Engage Difficult Customers




    • The Unreasonable Customer

 


    • The Angry Customer

 


    • The Unhelpful Colleague



Lesson 7: Increasing Customer Loyalty




    • Moments of Truth

 


    • Analyze Moments of Truth



Lesson 8: Increase Sales via Service




    • Sales Orientation

 


    • Features and Benefits

 


    • The Nature of Persuasion




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Data Analysis Foundation

2-Day, 14 PDU/CDU/CEU, $995. Organizations need to make business decisions more quickly and accurately than ever before. Basing these decisions on data and best practice...

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Data Analysis Foundation

2-Day, 14 PDU/CDU/CEU, $995. Organizations need to make business decisions more quickly and accurately than ever before. Basing these decisions on data and best practice analysis techniques and less on gut feel or "the way we have always done things" is how today's corporate management is demanding information. A solid foundation of data analysis for business decision making is a critical skill you should have regardless of whether your motive is to obtain or sustain a competitive advantage or simply better steward your resources to serve customers. In this course, you will learn to use data analytics to create actionable recommendations, as well as identify and manage opportunities where data-based decisions can be used to change the way you do business.

 

This course provides many of the common data analysis tools used to gather, analyze and adapt your data to feed business decisions. You do not need heavy Excel or data analysis experience. This course includes introductory exercises on Excel add-ins, standard deviation, random sampling, and an introduction to pivot tables and charts. These exercises will show you how to effectively demonstrate basic data analysis functions and reporting in Excel or Google Spreadsheets. We will simplify math jargon and complex symbols and equations to concentrate on what your data can tell you and your organization. In addition, you will learn how to present to those executives, managers and subject matter experts who need to quickly make decisions that drive your organization.

 

We take time for each attendee to discuss their own data analysis questions and challenges and how they impact the day-to-day operations in their organization. We will discuss how other businesses, non-profits and agencies get value from data analysis and the tools they use to gather data. These tools include project management, risk management, document management, business analysis, data modeling, data reporting and more.

 

This course is packed full of instructional discussion and materials complemented by carefully chosen videos, examination of industry materials, proven best practices, and exercises in which the participants will gain insight into the practical application of the material. Be prepared to discuss and analyze some of your own challenges with identifying and quantifying the risks associated with decision making and forecasting future results. The course will provide insight into the future of analytics and the changing roles of those performing roles such as Business Analyst, Operations Analyst, Project Manager, Department or Division Manager, and IT functions. You will understand steps needed to implement a data analysis plan for your organization and begin your plan during class.

 

Analyze Business Problems down to Root Causes

 

In addition to providing the participants the opportunity to learn and apply the needed concepts, you will apply your acquired knowledge and skills in your real business scenarios to improve processes and applications. The measure of performance for this program consists of the following elements:

 

 






        • Learn the essential techniques and methodologies used to gather and assess data









        • Learn how to identify your real problems based on established qualitative and quantitative models and to enhance the accuracy in communicating real causes of performance deviations









        • Identify, quantify, and reduce uncertainty in making your decisions and in forecasting future events









        • Provide the foundation for the identification and documentation of the data requirements of the business









        • Support key management decisions by identifying significant trends and correlation between business results and controllable and uncontrollable variables









        • Be better prepared to communicate reasons to use data analysis techniques, strengths and weaknesses of each, and your recommendations based on sound data analysis principles









        • Gain the knowledge of skills and knowledge to establish business process performance metrics and the mechanisms to track business process performance









        • Present your draft plan for adoption of Data Analysis processes to the class






Practice Real-World Tools and Techniques for Immediate Application

 

Overall goals of this program include participants acquiring the foundation of required knowledge of probability theory and gain skills in the basic business analysis, data management, and statistical analysis techniques. Participants will better be able to analyze operational data to support the information and functional needs of the organization. This overall goal is achieved by a combination of lecture, videos, outside references, discussions, and exercises. The exercises will reinforce the key concepts and also will address the practical application of these concepts and techniques in different business situations. The overall learning objectives can be broken down into the following topics:






        • Be better prepared to communicate reasons to use data analysis techniques, strengths and weaknesses of each, and your recommendations based on sound data analysis principles









        • Learn the scope and impact of applying qualitative and quantitative methods to the analysis of data









        • Gain knowledge of the basic concepts of probability theory and statistical techniques including forecasting









        • Learn and use the Data Analysis & Results set of PMPower™ Tools for Data Analysis and Business Transformation









        • Support key management decisions by identifying significant trends and correlation between business results and controllable and uncontrollable variables









        • Gain the knowledge of skills and knowledge to establish business process performance metrics and the mechanisms to track business process performance





 

 

In Class Individual and Group Exercises

 

Practical and realistic discussion, analysis, hands-on exercises, and other practices will allow the participant to apply the foundations of qualitative and quantitative business analysis. The participants are exposed to basic spreadsheet analysis functionality. Participants will learn to analyze realistic business situations to select and apply the appropriate methods and tools to draw relevant conclusions. Participants will learn the value of analytics in supporting decision-making processes and the management and controls of business processes. Exercises will be flexible, and will be tailored to the needs of Virtual or on-site deliveries.

 

15 Benefits of Attending This Training Course






        • Learn the terms, jargon, and impact of business intelligence and data analytics.









        • Gain knowledge of the scope and application of data analysis.









        • Understand the impact of analytics on gaining competitive advantage and decision support.









        • Explore ways to measure the performance of and improvement opportunities for business processes.









        • Be able to describe the need for tracking and identifying the root causes of deviation or failure.









        • Learn the basic principles, properties, and application of probability theory and the normal distribution.

 


        • Introduction to different methods for summarizing information and presenting results including charts.

 


        • Learn about statistical inference and drawing conclusions about the population.

 


        • Learn about sample sizes and confidence intervals, and how they influence the accuracy of your analysis.









        • Learn about forecasting, including introduction to simple linear regression analysis.









        • Gain knowledge to interpret your results and draw sound and relevant conclusions on business.









        • Explore different methods and algorithms for forecasting future results and to reduce current and future risk.









        • Be awarded PMI® Approved PDU®s, IIBA® Approved CDU®s, or other continued education credits.









        • Refresh your process improvement and analysis skills.









        • Learn where powerful reference material exists and how to leverage to enhance your decision-making.

 

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