Leadership & General Training from DA&R

Along with the practical representation of the material, we will introduce you to the testing requirements, application and study tips, and features of the BABOK® Guide. Upon completion of this program, participants will have a solid understanding of the testing environment and applicable knowledge of the BABOK® standards. Many people take this course for a solid grounding in business analysis and for how to relate to, work with, and manage business analysts and similar roles.

Advanced Business & Technical Writing

2-Day 14 PDU/CDU/CEU $850.. As staff or manager, you will write business documents that will help support the goals of your company. In order to successfully...

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Advanced Business & Technical Writing

2-Day 14 PDU/CDU/CEU $850.. As staff or manager, you will write business documents that will help support the goals of your company. In order to successfully create a variety of business documents, you need to thoroughly understand which documents work best for specific situations and how to produce them. In this course, you will learn how to choose the best document to use and prepare to write the document to help you achieve your business goals.

 

Public, Virtual, or at your site. Customizable to your needs. Detailed Course Description: (PDF tbd). May include multiple on-site and virtual live instructors to maximize Learner experience and points of view. To register: www.dataanalysis.com/contact or +1-512-850-4402. Course Schedule: www.dataanalysis.com/course-calendar.

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Professional Scrum Master (PSM) Certification & Agile Foundation

2-Day 14 PDU/CDU/CEU $995. Prepare for PSM® Certification exam for Agile Scrum Master. Key Scrum Master processes, documents, and ...

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Professional Scrum Master (PSM) Certification & Agile Foundation

2-Day 14 PDU/CDU/CEU $995. Prepare for PSM® Certification exam for Agile Scrum Master. Key Scrum Master processes, documents, and outcomes. Scrum is the most popular Agile framework and uses simple techniques to increase productivity, delivery, and quality that also leads to greater team satisfaction. Scrum is an iterative, incremental framework for developing any product or managing any work. We cover multiple Agile project methodologies, strategies, and best practices. These include Scrum, Kanban, Iterative & Spiral development, Test Driven Development, Product Backlog, Iteration Planning, Iteration (Sprint) Backlog, Burndown Charts, Removing Blockages, Collaborative Meetings, Team Reflection or Retrospectives, Planning Poker, Test Automation, Pair Programming, Rational Unified Process, and more

Public, Virtual, or at your site. Customizable to your needs. Detailed Course Description: (PDF tbd). May include multiple on-site and virtual live instructors to maximize Learner experience and points of view. To register: www.dataanalysis.com/contact or +1-512-850-4402. Course Schedule: www.dataanalysis.com/course-calendar.

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Lean Six Sigma Foundation

2-Day, 14 PDU/CDU/CEU, $850. You will identify specific and actionable techniques for business documents creation and storage, including project plans, contracts,...

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Lean Six Sigma Foundation

2-Day, 14 PDU/CDU/CEU, $850. You will identify specific and actionable techniques for business documents creation and storage, including project plans, contracts, requirements of all types, reports, procedures, business rules, and policies, and the methods of preparing your collaboration areas and tools for the documents your audience needs. Balance the real conflict between increased governance of all types and the “Git ‘er done” needs of all organizations today.

Public, Virtual, or at your site. Customizable to your needs. Detailed Course Description: (PDF tbd). May include multiple on-site and virtual live instructors to maximize Learner experience and points of view. To register: www.dataanalysis.com/contact or +1-512-850-4402. Course Schedule: www.dataanalysis.com/course-calendar.

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Job Search Like A Boss Seminar

2.5 Hours - Free. If you're currently in the job market, or contemplating a move, you will want to come hear current strategies with current trends. Stop wasting your...

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Job Search Like A Boss Seminar

2.5 Hours - Free. If you're currently in the job market, or contemplating a move, you will want to come hear current strategies with current trends. Stop wasting your time and get that job fast!

 

Our speaker, Darrel Raynor, Director of Project Management, Business Analysis and Leadership Program at Extellent Professional Development Center was tasked, years ago, with laying off over 60 people as an interim manager. Since then, Darrel has been casually and formally counseling job seekers in all disciplines for over 25 years.

 

Besides providing instructors with experience in business analysis, project, program, and operations in many industries, his firm also places select contract and permanent project managers and business analysts at their clients.

 

Since the 2008 recession he has seen thousands of people wasting their time on well-meaning but non-effective job search techniques. Join us to hear what Darrel has to share and learn from him on the following topics:




    • Ratios on how you should spend your time.

 


    • When and where to network for best results.

    • Use Technology appropriately and get off the internet!

 


    • How to leverage social media without spending half your day.

 


    • Who to talk to and how to talk to them.

 


    • Networking outlets such as volunteering (your specialties, not just your time...)

 


    • How to reduce your time wasting activities and replace them with, yes, a PLAN!





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Personal Productivity Seminar

2.5 Eve. Hours, $4.99. Come to this concise, yet powerful Personal Productivity seminar to learn how to leverage your time and get control of your work, your...

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Personal Productivity Seminar

2.5 Eve. Hours, $4.99. Come to this concise, yet powerful Personal Productivity seminar to learn how to leverage your time and get control of your work, your commitments, and your life!

 

Join our complimentary seminar, as renowned speaker, consultant, & trainer Darrel Raynor teaches us how Personal Productivity techniques can help you organize your:





      • Work







      • Department operations







      • Projects







      • Volunteer tasks







      • Personal life







      • Beware, these processes will force you to assess your workload, your throughput, your commitments, your priorities, and make some changes that will be out of your comfort zone. Many have reported startling gains in productivity through the disciplined use of many of these techniques.




LEARN





      • How to increase your productivity through the disciplined use of many A&I™ techniques.







      • How to use simple and inexpensive (even some free) tools to help you be productive







      • Come ready to learn and do some exercises with your laptop, tablet, or paper…







      • We will start promptly at posted session start time - nothing will be sold during the seminar




Who Should Attend:





      • Those with a desire to better manage their tasks







      • Those wanting to increase their organizational skills







      • Those wanting to better leverage their time







      • Process Improvement, Compliance, Audit, and Staff, Thought Leaders, Transformation & Change Champions, Change Managers







      • Executives, Managers, & other Leaders







      • Program Managers, Portfolio Managers







      • Team Members, Team Leads







      • Those interested in PMP®, CCBA®, or CBAP® PDUs CDUs







      • External and Internal Consultants







      • Those seeking gains in personal productivity







      • Those who wish to quickly improve their personal & organization operations & project processes







      • Those who manage staff at any level







      • Supervisors & their Staff







      • Project Managers, Project Leads, Project Coordinators, Project Assistants







      • Technical & other Subject Matter Experts







      • Operations Managers, Line Managers, Senior Staff, Directors, VPs







      • Executive & Administrative Assistants







      • Business Analysts, Business Systems Analysts, Staff Analysts




Prerequisite:

 

None, other than wanting to improve your Personal Productivity!

 

Course Outline:

 

Introduction & Expectations

 

Introductions




      1. 1. Transitioning to Your Personal Productivity System (PPS) is a Project!




      1. 2. Outlining Your Personal Productivity System




      1. 3. Takeaways You Will Come Away With Today



What is Personal Productivity?




      1. 1. Knowing What Is Important




      1. 2. Knowing What Comes Next




      1. 3. Handling All Your Inputs




      1. 4. Using Your PPS to Ward Off Low Priority Commitments



Why Do I Want It?




      1. 1. Too Many Tasks & Priorities




      1. 2. Too Many People to Please




      1. 3. Work-Life Balance




      1. 4. Getting Your ‘A’ Priorities Done




      1. 5. Bring Order & Satisfaction Back to Your Life




      1. 6. Setting Expectations of Others



InfiniteQ!™




      1. Single List of Everything You Think You Need to Do




      1. Has Operations, Recurring, Project, & Misc. Tasks




      1. Exercise: Make Your 1st Draft List




      1. How Did That Feel?



Mechanics of Your System




      1. 1. Make Your List




      1. 2. Exercise: Reprioritize & Annotate Your List




      1. 3. Process to Transition to Your PPS




      1. 4. Process for Daily Use of Your PPS



Tools to House Your Process




      1. 1. How to use simple & inexpensive (some even free) tools, such as:




      1. 2. Microsoft Office




      1. 3. Google Docs / Google Drive




      1. 4. Microsoft SharePoint




      1. 5. Jira




      1. 6. Asana




      1. 7. Microsoft Project, and more.



 



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 Scheduling & Managing Projects with Microsoft Project

2-Day 14 PDU/CDU/CEU $850. This “Managing Projects with Microsoft Project” course will both familiarize you with the software and also ...

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 Scheduling & Managing Projects with Microsoft Project

2-Day 14 PDU/CDU/CEU $850. This “Managing Projects with Microsoft Project” course will both familiarize you with the software and also introduce best practices for both managing projects and using scheduling software to make the job much easier. This 2-day course is designed to familiarize you with the basic features and functions of Microsoft Project Professional so that you can use it effectively and efficiently in a real-world environment.

Public, Virtual, or at your site. Customizable to your needs. Detailed Course Description: (PDF tbd). May include multiple on-site and virtual live instructors to maximize Learner experience and points of view. To register: www.dataanalysis.com/contact or +1-512-850-4402. Course Schedule: www.dataanalysis.com/course-calendar.

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Customer Service Foundation

2-Day, 14 PDU/CDU/CEU, $995. This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their...

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Customer Service Foundation

2-Day, 14 PDU/CDU/CEU, $995. This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. You will explore the background and techniques of customer interactions.

 

Prerequisite:

 

There are no prerequisites for this course.

 

Course Outline:

 

Lesson 1: The Value of Customer Care




    • Understand Customer Care

 


    • Customer Care and Motivation

 


    • Standing Out with Customer Care



Lesson 2: Customers Define Success




    • Trends in Customer Service

 


    • The Customer Care Equation



Lesson 3: You Make the Difference




    • The Human Touch

 


    • Applying the Human Touch



Lesson 4: Customer Relationships




    • Face-to-Face Contact

 


    • Service Face to Face

 


    • Benefits of Active Listening

 


    • The Value of Complaints

 


    • The Service Recovery Process



Lesson 5: Who Is the Customer?




    • Customer Relationship Management

 


    • Internal Customers

 


    • Value Chain Management



Lesson 6: Engage Difficult Customers




    • The Unreasonable Customer

 


    • The Angry Customer

 


    • The Unhelpful Colleague



Lesson 7: Increasing Customer Loyalty




    • Moments of Truth

 


    • Analyze Moments of Truth



Lesson 8: Increase Sales via Service




    • Sales Orientation

 


    • Features and Benefits

 


    • The Nature of Persuasion




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Data Analysis Foundation

2-Day, 14 PDU/CDU/CEU, $850. Organizations need to make business decisions more quickly and accurately than ever before. Basing these decisions on data and best practice...

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Data Analysis Foundation

2-Day, 14 PDU/CDU/CEU, $850. Organizations need to make business decisions more quickly and accurately than ever before. Basing these decisions on data and best practice analysis techniques and less on gut feel or "the way we have always done things" is how today's corporate management is demanding information. A solid foundation of data analysis for business decision making is a critical skill you should have regardless of whether your motive is to obtain or sustain a competitive advantage or simply better steward your resources to serve customers. In this course, you will learn to use data analytics to create actionable recommendations, as well as identify and manage opportunities where data-based decisions can be used to change the way you do business.

 

This course provides many of the common data analysis tools used to gather, analyze and adapt your data to feed business decisions. You do not need heavy Excel or data analysis experience. This course includes introductory exercises on Excel add-ins, standard deviation, random sampling, and an introduction to pivot tables and charts. These exercises will show you how to effectively demonstrate basic data analysis functions and reporting in Excel or Google Spreadsheets. We will simplify math jargon and complex symbols and equations to concentrate on what your data can tell you and your organization. In addition, you will learn how to present to those executives, managers and subject matter experts who need to quickly make decisions that drive your organization.

 

We take time for each attendee to discuss their own data analysis questions and challenges and how they impact the day-to-day operations in their organization. We will discuss how other businesses, non-profits and agencies get value from data analysis and the tools they use to gather data. These tools include project management, risk management, document management, business analysis, data modeling, data reporting and more.

 

This course is packed full of instructional discussion and materials complemented by carefully chosen videos, examination of industry materials, proven best practices, and exercises in which the participants will gain insight into the practical application of the material. Be prepared to discuss and analyze some of your own challenges with identifying and quantifying the risks associated with decision making and forecasting future results. The course will provide insight into the future of analytics and the changing roles of those performing roles such as Business Analyst, Operations Analyst, Project Manager, Department or Division Manager, and IT functions. You will understand steps needed to implement a data analysis plan for your organization and begin your plan during class.

 

Public, Virtual, or at your site. Customizable to your needs. Detailed Course Description: (PDF tbd). May include multiple on-site and virtual live instructors to maximize Learner experience and points of view. To register: www.dataanalysis.com/contact or +1-512-850-4402. Course Schedule: www.dataanalysis.com/course-calendar.

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Info

Address: 16312 Spillman Ranch Loop, Austin, TX 78738 

Call Us: 1-512-850-4402

Email Us: info@dataanalysis.com

Contact Us